Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide
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ABLE OF
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Table Of Contents
PREFACE .............................................................................................................................................................I
P
URPOSE
.............................................................................................................................................................
I
A
UDIENCE
...........................................................................................................................................................
I
O
RGANIZATION
...................................................................................................................................................
I
O
BTAINING
D
OCUMENTATION
,
O
BTAINING
S
UPPORT
,
AND
S
ECURITY
G
UIDELINES
...............................................
II
R
ELATED
D
OCUMENTATION
...............................................................................................................................
II
C
ONVENTIONS
..................................................................................................................................................
III
CHAPTER 1: INTRODUCTION ........................................................................................................................ 1
CHAPTER 2: CREDIT CARD............................................................................................................................ 3
D
ESCRIPTION
..................................................................................................................................................... 3
I
NPUT
F
ORMATS
................................................................................................................................................. 3
O
UTPUT
F
ORMATS
.............................................................................................................................................. 3
F
ILESETS
............................................................................................................................................................ 4
A
UDIO
F
ILES
...................................................................................................................................................... 4
E
XAMPLES
......................................................................................................................................................... 4
CHAPTER 3: CURRENCY................................................................................................................................. 5
D
ESCRIPTION
..................................................................................................................................................... 5
I
NPUT
F
ORMATS
................................................................................................................................................. 5
O
UTPUT
F
ORMATS
.............................................................................................................................................. 5
F
ILESETS
............................................................................................................................................................ 5
A
UDIO
F
ILES
...................................................................................................................................................... 6
Standard Fileset............................................................................................................................................ 6
Enhanced Fileset........................................................................................................................................... 6
E
XAMPLES
......................................................................................................................................................... 6
CHAPTER 4: CUSTOM CONTENT .................................................................................................................. 7
D
ESCRIPTION
..................................................................................................................................................... 7
I
NPUT
F
ORMATS
................................................................................................................................................. 7
O
UTPUT
F
ORMATS
.............................................................................................................................................. 8
F
ILESETS
............................................................................................................................................................ 9
A
UDIO
F
ILES
...................................................................................................................................................... 9
E
XAMPLES
......................................................................................................................................................... 9
CHAPTER 5: DATE .......................................................................................................................................... 11
D
ESCRIPTION
................................................................................................................................................... 11
I
NPUT
F
ORMATS
............................................................................................................................................... 11
O
UTPUT
F
ORMATS
............................................................................................................................................ 12
F
ILESETS
.......................................................................................................................................................... 13
A
UDIO
F
ILES
.................................................................................................................................................... 14
Standard Full Date...................................................................................................................................... 14
Enhanced Full Date .................................................................................................................................... 14
Month/Standard Year .................................................................................................................................. 15
Month/Enhanced Year................................................................................................................................. 15
Month/Day.................................................................................................................................................. 15
Month Only................................................................................................................................................. 15