Cisco Cisco Expressway
System checks
Zone status
Go to
Status > Zones
on both Expressway-C and Expressway-E to check that the traversal zone is Active.
You can also check the zone status via
Configuration > Zones > Zones
.
If the traversal zone is not active:
n
Review the traversal zone configuration.
n
Confirm that the relevant ports are enabled for outbound routing on the NAT and firewall devices located
between the Expressway-C and Expressway-E (see
between the Expressway-C and Expressway-E (see
).
n
Confirm that the username and password credentials are configured correctly (and match) on Expressway-
C and Expressway-E traversal zones and in the authentication database on the Expressway-E.
C and Expressway-E traversal zones and in the authentication database on the Expressway-E.
Call signaling
If calls do not complete:
n
Review the Expressway-C search rule configuration.
n
Review the Expressway-E search rule configuration.
n
Check the search history page for search attempts and failures (
Status > Search history
).
n
Check the Event Log for call connection failure reasons (
Status > Logs > Event Log
).
Cisco Expressway Basic Configuration Deployment Guide (X8.6)
Page 27 of 57
System checks