Cisco Cisco Agent Desktop 10.0 Technical References

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Check the CAD Configuration Setup utility on the BIPPA server 
to see if the externally visible names or IP addresses specified for 
the CAD-BE Servers are correct. They must be the same as ones 
used in the CAD-BE URL. If changes are made to the settings in 
CAD Configuration Setup, the BIPPA service(s) must be 
restarted for the changes to take effect. 

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Make sure port 59012 is not blocked from the client or server 
computer. 

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On a nonredundant system, if the LRM service is down, then the 
IP Phone Agent service will become standby. Restart the LRM 
service.

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IP Phone Agent service will not become active until the CAD 
Configuration Setup utility has run successfully. Complete all 
windows in the CAD Configuration Setup utility. 

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Desktop Administrator, Agent Desktop, or Supervisor Desktop 
was installed on the same computer as the CAD services. They 
clear a registry key (IOR Hostname under Site Setup) required 
by the IP Phone Agent service. Set the registry to the IP address 
of the CAD services computer.

When starting up CAD-BE, the Java Runtime Environment installation 
begins.

The agent is running CAD-BE on a computer where the Java Runtime 
Environment is not installed. Once JRE is installed, this will not happen 
again. Allow the JRE installation to complete, after which CAD-BE will 
start normally.

When starting up CAD-BE, the browser displays the following 
message: “This site might require the following ActiveX control 'J2SE 
Runtime Environment 5.0 Update 6' from 'Sun Microsystems, Inc.'. 
Click here to install…”

The agent is running CAD-BE on a computer where the Java Runtime 
Environment is not installed. The browser's security settings prevent 
the browser from automatically installing the Java Runtime Environment. 
See the Cisco CAD Installation Guide for the correct Internet Explorer 
settings. When the settings are correct, restart CAD-BE.