Cisco Cisco Agent Desktop 10.0 Technical References

When starting CAD-BE, the browser displays a message that pop-ups 
are blocked.

Pop-ups are blocked in the browser. Refer to the Cisco CAD 
Installation Guide for the correct browser settings. Disable any 
third-party popup blockers. If CAD-BE is still being blocked by pop-up 
blockers, hold down the Ctrl key when selecting the CAD-BE URL to 
temporary unblock it.

When starting CAD-BE, the CAD-BE window is closed. Another 
CAD-BE window is displayed, and no login dialog is displayed. 

CAD-BE is already running on the desktop, and the agent tried to start 
another instance of CAD-BE. Only one instance of CAD-BE can run on 
a desktop. Do not start more than one instance.

When starting CAD-BE, an empty browser window is left behind the 
CAD-BE window.

Scripts are unable to close windows. This window is safe to close. 
Refer to the Cisco CAD Installation Guide for the correct browser 
settings to prevent the empty window from appearing.

The agent is unable to log in. The agent sees an error message after 
clicking OK on the Login dialog that indicates the likely cause of login 
failure. CAD-BE log also shows “CADBE3003: Unable to login agent. 
Cause <error code:error description >.”

For invalid agent ID/name and/or password:

■

Wrong agent ID/name and/or password was entered. Try again 
and enter the correct information. You may want to reenter the 
agent password in ICM to be sure you have the right password.

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The agent was configured correctly in ICM but the Sync service 
has not synchronized CAD's LDAP database to ICM. Make sure 
the Sync service is running. In Desktop Administrator, manually 
synchronized Directory Services. Then check whether the agent 
exists in Desktop Administrator under the Personnel node.