Cisco Cisco ONS 15454 SONET Multiservice Provisioning Platform (MSPP) Troubleshooting Guide

Contributed by Sunil Poonia, Cisco TAC Engineer.
Oct 22, 2013

Introduction
Prerequisites
     Requirements
     Components Used
     Related Products
Troubleshoot CTC Launch Issues
     Method 1: Delete the CTC Cache from the Machine
     Method 2: Modify Internet Explorer Settings
     Method 3: Modify Windows TCP Features and Disable Automatic TCP Tuning
     Method 4: Check Java Version Compatibility
     Method 5: Install the CTC cache

This document describes the steps to troubleshoot in order to resolve Cisco Transport Controller (CTC)
launch related problems. CTC is an important part of Cisco Optical Transport Platforms and used for
operation, administration and maintenance purposes. This document only addresses Windows related
problems.

CTC software resides on the controller of Optical Networking Services (ONS) nodes. In order to obtain to a
node on CTC, the IP address of the node has to be reachable from the user's machine and the IP address needs
to be launched from an Internet browser.

Cisco recommends that you have knowledge of these topics:

Basic knowledge of Cisco Transport Controller and its use

• 

The IP address of the node on the user's machine

• 

Basic knowledge of the Microsoft Windows operating system

• 

The information in this document is based on the Cisco Transport Controller which is used for ONS series
node management.

The steps to troubleshoot are only for users having problems with the launch of CTC from a Windows
machine.