Cisco Cisco Customer Voice Portal Downloads Installation Guide

Understanding CVP Solution Upgrade Compatibility

CVP 7.0 supports upgrades from CVP 3.1 SR2, CVP 4.0(x), and CVP 4.1. Because Unified
CVP is both a product and a solution, when planning an upgrade it is not enough to consider
only upgrading the Unified CVP product components. The Unified CVP product relies upon
other key components of the Unified CVP solution.

The following components of the Unified CVP solution are not part of the Unified CVP product
but may be used for a complete solution:

•

Unified Communications Manager

•

Cisco Unified Intelligent Contact Manager

•

Cisco Gateway

•

Cisco Gatekeeper

•

Cisco Unified Presence Server

•

SIP Proxy Server

•

Third-Party Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) Servers

•

Cisco Content Switch

Upgrade refers to the general process of moving an existing installation from an earlier release
of Unified CVP to Unified CVP 7.0, with no change to the platform it is running on or the call
control mechanism it uses. For example, converting a CVP 4.0 Call Server to a CVP 7.0 Call
Server is an upgrade.

Unified CVP does not recommend upgrading all products at the same time. In most cases,
upgrading in stages reduces risks associated with upgrading many products at one time. To
support the multistage upgrade approach, newer versions of Unified ICM and Unified CM
support the older CVP releases.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(1)