Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Chapter 5 Application Server Administration
Call Definition Administration
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If Correlation IDs are not being used for any call in the system, this value is set to 10, the default.
Note
ISN does not require DNIS configuration for the Correlation ID.
Translation Route
ICM software might preroute the call using a translation route which defines a temporary DNIS number
dedicated for the purpose of identifying the call when the VRU informs ICM software of its arrival. The
Application Server must be configured with all the DNIS numbers that will be used for a translation
route. A limitation is that each “ID from ICM” call group number must be configured individually.
dedicated for the purpose of identifying the call when the VRU informs ICM software of its arrival. The
Application Server must be configured with all the DNIS numbers that will be used for a translation
route. A limitation is that each “ID from ICM” call group number must be configured individually.
New Call Group
ISN does not require DNIS configuration for New Calls.
Example
Suppose the Application Server has been set up with the following configuration:
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Dialed Number Maximum Length if no Correlation ID Present: 10
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ID from ICM group phone numbers: 1000, 1001, 1002, 1003, 1004, 1005, 1006, 1007, 1008,
1009, 1010, 9005551212
1009, 1010, 9005551212
shows how different Dialed Numbers would be processed:
The sections that follow describe how configure the Call Definition pages.
Table 5-3
Dialed Number Processing
Dialed Number of
Call Sent to ISN
Call Sent to ISN
Message Type Sent to ICM
Dialed Number
Sent to ICM
Sent to ICM
Correlation ID Sent to ICM
90055512129876
Request Instruction
9005551212
9876 (the digits appearing
after the Dialed Number
Maximum Length of 10)
after the Dialed Number
Maximum Length of 10)
1003
Request Instruction
1003
Not sent
8005551212
New Call
8005551212
Not sent