Cisco Cisco Unified Customer Voice Portal 10.0(1)
C-5
Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Appendix C ISN Deployment
ISN Comprehensive Deployments
Figure C-1
ISN Comprehensive Deployment, ICM Enterprise
Configuration overview for this deployment model:
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There are two Network VRUs:
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One for the Switch leg (Type 5).
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One for the VRU leg (Type 7).
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System Information must include correlation ID settings.
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Use the ICM Script Editor’s SendToVRU node to connect the call to the Network VRU.
Note: The numbers in the figure indicate call flow progression.