Cisco Cisco Collaboration Server Dynamic Content Adapter Installation Guide

 

DCA 2.01 Installation and Integration Guide 

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The first step in integrating the DCA with Collaboration Server is to install the DCA-
CCS Updater file on your Collaboration Server. The DCA-CCS Updater is a patch to 
CCS that allows it to function with the DCA. The Updater:  

• 

Configures CCS to automatically load the Collaboration Toolbar for agents and 
callers. 

• 

Hides or disables controls in the CCS Agent and Caller Desktops that conflict with 
the DCA. 

• 

Sets caller complexity mode to Simple (to eliminate security warnings). 

• 

Modifies the CCS ScriptBuilder so that it automatically routes content requests to 
the DCA. 

The DCA-CCS Updater must be run on each Collaboration Server you plan to use 
with the DCA. 

The DCA-CCS Updater works by modifying and replacing a number of configuration 
files on your Collaboration Server (it also adds several new files). If you are not 
using a fresh install of CCS with the DCA, it is possible that these files these files 
contain customization that will be lost when you run the Updater. Therefore, before 
running the Updater, Cisco recommends that you: 

A.  Review DCA 2.01 Changes to CCS Files. It lists the CCS files affected by the 

Updater and describes the nature of the changes. 

B.  Determine whether you have customized CCS by modifying these files. Assess 

the extent and nature of this customization, and whether you want this 
customization to continue after CCS is integrated with the DCA. 

C.  As necessary, make copies of the affected files prior to running the Updater. 

D.  After running the Updater, reintroduce any desired customization that was lost. 

DO NOT do this by overwriting the Updater-modified files with the originals. 
Rather, re-enter or copy and paste code, settings, etc. in the files as necessary. 
When you do this, be careful not to change any settings or code required by the