Cisco Cisco Collaboration Server Dynamic Content Adapter Installation Guide
DCA 2.01 Installation and Integration Guide
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Cisco Support for the DCA
The following resources are available to DCA users:
Online Resources
Additional DCA information is available online at:
•
Latest DCA user documentation: www.cisco.com
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Technical tips:www.cisco.com/warp/customer/640/
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Known issues and workarounds:
•
(listed as: Cisco Collaboration Server Dynamic Content Adapter)
Note: Some resources on the Cisco Web site require you to have an account.
Register for an account at: www.cisco.com/register/
Register for an account at: www.cisco.com/register/
To Open a Technical Assistance Call
You can get technical assistance with the DCA by contacting Cisco's Technical
Assistance Center (TAC).
Assistance Center (TAC).
Providing Information to TAC
To assist you in troubleshooting a problem, the Cisco TAC may ask you to provide
the following. You can expedite matters by having it available when you contact
them:
the following. You can expedite matters by having it available when you contact
them:
1. Copies of your DCA Trace and Error log files. To ensure that your log files contain
information on an error:
a. Set the DCA log's logging level to Local Dump (its most verbose level).
b. Restart the DCA.
c. Repeat the actions that caused the error.