Cisco Cisco Collaboration Server Dynamic Content Adapter Installation Guide

 

DCA 2.01 Installation and Integration Guide  

34 

The following table lists suggestions for troubleshooting problems encountered 
immediately after DCA installation. These suggestions assume that: 

• 

The Sun ONE Web Server should be configured and the prerequisites should be 
met. For details, refer to the section ‘Sun ONE Web Server Configurations for 
DCA’. 

• 

Your DCA server meets the requirements for DCA hardware and prerequisite 
software. 

• 

Web content you are attempting to access is valid and available from a properly 
configured and functioning Web server. 

 

Unable to access both 

the DCA Collaboration 

Toolbar and the DCA 

Admin Tool 

-AND- 

Browser displays a  404 

("Page Not Found") 

error. 

DCA Web server is 

stopped. 

Restart Web server on DCA. 

Unable to access any or 

certain Web pages 

through the DCA 

Collaboration Toolbar 

-AND- 

Browser displays DCA 

 default error message. 

Connection to Internet 

or to a particular Web 

content server is down

-OR- 

Incorrect URL entered.

Re-establish connection 

-OR- 

Re-enter  URL. 

Unable to access any 

Web pages through the 

DCA Collaboration 

Toolbar -- browser 

displays a 404 ("Page 

Not Found") error 

-OR- 

DCA Admin Tool pages 

display as raw text 

-OR- 

ServletExec Admin and 

DCA Admin pages load 

but input is lost on 

server restart. 

DCA installed over IIS 

Lockdown Tool 

installation that used 

improper settings  

-OR- 

Improper IIS 

permission settings 

-OR- 

URLScan running on 

server (URLScan is a 

Microsoft filter that 

screens  "suspiciously 

formatted" URLs. 

To remedy Lockdown Tool installation issues: 

Uninstall and reinstall IIS Lockdown Tool as described in 

About the IIS Lockdown Tool

. 

-OR- 

To remedy improper permission settings: 

Ensure that IIS uses the following permission settings: 

• 

File Permissions for Anonymous Users: Allow 

Write permissions to content directories. 

• 

Virtual Directories: Allow Execute permissions to 

the Scripts directory and its subdirectories. 

After changing settings, a server reboot followed by a 

reinstall of the DCA may be required.