Cisco Cisco Collaboration Server Dynamic Content Adapter Installation Guide
DCA 2.01 Installation and Integration Guide
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About DCA 2.01 Changes to Agent Role
Settings
During integration, the DCA automatically sets the values it requires for the CCS
agent role settings. These settings are then disabled and cannot be modified in the
CCS Administration Desktop.
agent role settings. These settings are then disabled and cannot be modified in the
CCS Administration Desktop.
Settings for Multi-Session Agent Roles
DCA-integrated CCS uses the following settings for Multi-Session agents.
Settings Group
Setting / DCA Value
Description
Session URL Settings
Start session page URL -
startdca.jhtml
DCA uses a special page,
startdca.jhtml, that loads the
Collaboration Toolbar for callers and
agents at the start of a session.
External View Settings
Auto external shared view - selected. DCA requires the use of an external
shared view.
Feature Settings
Page share- not selected.
Supplanted by a similar command in
the DCA Collaboration Toolbar.
Settings for Single-Session Agent Roles
DCA-integrated CCS uses the following settings for Multi-Session agents.
Settings Group
Setting - DCA Value
Explanation
Session URL Settings
Start session page URL -
startdca.jhtml
DCA uses a special page,
startdca.jhtml, that loads the
Collaboration Toolbar for callers and
agents at the start of a session.
External View Settings
Auto external shared view - selected. DCA requires the use of an external
shared view.
Session Initiation Settings Start Session as Leader - not selected. Session Leadership is deprecated. In
DCA, the agent is always the de facto
session leader.
Session Initiation Settings Auto Follow Me - not selected.
Supplanted by a similar command in
the DCA Collaboration Toolbar.
Feature Settings
Page Share - not selected.
Supplanted by a similar command in
the DCA Collaboration Toolbar.
Feature Settings
Form Share - not selected.
Supplanted by a similar command in
the DCA Collaboration Toolbar.
Feature Settings
Follow Me - not selected.
Supplanted by a similar command in
the DCA Collaboration Toolbar.