Cisco Cisco Collaboration Server Dynamic Content Adapter Installation Guide
DCA 2.01 Installation and Integration Guide
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Cisco Support for the DCA
The following resources are available to DCA users:
Online Resources
Additional DCA information is available online at:
•
Latest DCA user documentation:
www.cisco.com
(listed as: Cisco Collaboration Server Dynamic Content Adapter)
•
Technical tips:
www.cisco.com/warp/customer/640/
•
Known issues and workarounds: Refer to the Release Notes
Note: Some resources on the Cisco Web site require you to have an account.
Register for an account at:
Register for an account at:
www.cisco.com/register/
To Open a Technical Assistance Call
You can get technical assistance with the DCA by contacting Cisco's Technical
Assistance Center (TAC).
Assistance Center (TAC).
Providing Information to TAC
To assist you in troubleshooting a problem, the Cisco TAC may ask you to provide
the following. You can expedite matters by having it available when you contact
them:
the following. You can expedite matters by having it available when you contact
them:
1. Copies of your DCA Trace and Error log files. To ensure that your log files contain
information on an error:
a. Set the DCA log's logging level to Local Dump (its most verbose level).
b. Restart the DCA.
c. Repeat the actions that caused the error.
2. URLs of the page(s) on which the error occurred if they are external to your Web
site.
3. Copies of your DCA parser XML files if you have customized the DCA parser.