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Cisco Unified Customer Voice Portal 10.0(1)
Technical References
Cisco Cisco Unified Customer Voice Portal 10.0(1) Technical References
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Hardware and Software Specification for Cisco Unified Customer Voice Portal Release 7.0(2)
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Contents
Contents......................................................................................................................................................................3
Overview .....................................................................................................................................................................4
Cisco Media Convergence Servers .........................................................................................................................4
Unified Cisco Voice Portal Hardware in a Lab Environment ...................................................................................4
Updated Information in this Document .......................................................................................................................5
Hardware and Software Requirements .......................................................................................................................5
Supported Third Party Software ..............................................................................................................................5
Unified CVP Solution Components .........................................................................................................................6
Unified CVP Call Server ......................................................................................................................................6
Unified CVP VXML Server ...................................................................................................................................6
Unified CVP Reporting Server (Optional) ............................................................................................................7
Unified CVP Operations Console ........................................................................................................................8
Unified CVP Video Media Server.........................................................................................................................9
Unified Call Studio (Optional) ..............................................................................................................................9
Cisco PGW 2200 Softswitch .............................................................................................................................10
Media Server (Optional) ....................................................................................................................................10
Automatic Speech Recognition (ASR)/Text-to-Speech (TTS) Server (Optional) ..............................................10
Cisco Content Services Switch (CSS) (Optional) ..............................................................................................11
Cisco Gateways .................................................................................................................................................11
Cisco Gatekeepers ............................................................................................................................................11
Cisco Unified Contact Center- Enterprise, Hosted/Cisco Unified Communications Manager ...........................12
Cisco Unified Presence (CUP) ..........................................................................................................................13
Cisco Tools ........................................................................................................................................................13
Video Components (Optional) ...........................................................................................................................13
Cisco Security Agent (CSA) ..................................................................................................................................15
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