Cisco Cisco Customer Voice Portal 8.0(1)
3-6
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 3 Prompt Recording and Distribution
System Media Files
Locale Backward Compatibility
The locale string values are compatible with current industry naming schemes:
•
en_US has changed to en-us. That is, “en underscore US” (upper case) has changed to
“en hyphen us” (lower case).
“en hyphen us” (lower case).
•
en_GB has changed to en-gb. That is, “en underscore GB” (upper case) has change to
“en hyphen gb” (lower case).
“en hyphen gb” (lower case).
Existing scripts from previous versions of ISN will continue to work with the current version of
Customer Voice Portal.
Customer Voice Portal.
•
en_US and en-us both map to U.S. English in the Application Server for use by the Application
Server’s internal grammar.
Server’s internal grammar.
•
en_GB and en-gb both map to U.K. English in the Application Server for use by the Application
Server’s internal grammar.
Server’s internal grammar.
•
The base URL for media prompts will use the locale that is specified, without making modifications.
For example, if the locale is set to EN_US, the base URL will contain EN_US. if the locale is set to
XX, the base URL will contain XX.
For example, if the locale is set to EN_US, the base URL will contain EN_US. if the locale is set to
XX, the base URL will contain XX.
To use the ISN Version 1.1 default locale directory (for example, en_US), you must explicitly set it.
When you upgrade to the current version of Customer Voice Portal, only the new files are installed under
the Customer Voice Portal default locale directory, en-us. You want to have all your system prompts
under one directory and all your application prompts and, optionally, external VXML in another
directory. Use the user.microapp.locale ECC variable to set the locale directory to use, such as en_US.
When you upgrade to the current version of Customer Voice Portal, only the new files are installed under
the Customer Voice Portal default locale directory, en-us. You want to have all your system prompts
under one directory and all your application prompts and, optionally, external VXML in another
directory. Use the user.microapp.locale ECC variable to set the locale directory to use, such as en_US.
Note
You do not need to set the user.microapp.locale ECC variable if you used the default en-us. Also,
remember that all locale values are case-sensitive.
remember that all locale values are case-sensitive.
System Media Files
The following tables describe the System Media Files used by Customer Voice Portal. These system
media files are intended as samples only. It is the Customer/Media Administrator’s responsibility to
record all the system prompts for all the locales. The files marked “es” in the “Language Usage” column
in
media files are intended as samples only. It is the Customer/Media Administrator’s responsibility to
record all the system prompts for all the locales. The files marked “es” in the “Language Usage” column
in
below are Spanish specific.
lists the System Media File information for cardinal numbers.
Table 3-2
System Media Files, Cardinal Numbers
Symbol (where
applicable)
applicable)
Decimal
Value
Value
1
Language
Usage
Usage
Media File
Name
Name
Media File Content
Data Play Back Types /
When Media File Is Used
point
point
Number
minus
minus
Number
0
48
All
0
zero
All except DOW
1
49
All
1
one (masculine
version), uno (es-mx
and es-es)
version), uno (es-mx
and es-es)
All except DOW
1
49
es
1_N
Un (neutral)
Time, elapsed time