Cisco Cisco Customer Voice Portal 8.0(1)
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Product Description
About This Guide
Purpose
This manual describes how to set up, run, and administer the Cisco Customer Voice Portal (Customer
Voice Portal) product.
Voice Portal) product.
Audience
This document is intended for Call Center managers, Customer Voice Portal system managers,
ICM/NAM system managers, VoIP technical experts, and IVR application developers. Readers of this
manual should already have a general understanding of the NAM product, as discussed in the Cisco
Network Applications Manager (NAM) Product Description. Readers should be familiar with general
ICM installation and setup procedures.
ICM/NAM system managers, VoIP technical experts, and IVR application developers. Readers of this
manual should already have a general understanding of the NAM product, as discussed in the Cisco
Network Applications Manager (NAM) Product Description. Readers should be familiar with general
ICM installation and setup procedures.
Organization
The manual is divided into the following chapters.
Chapter
Description
Introduces the Customer Voice Portal components
and how they interact with the NAM/ICM
and how they interact with the NAM/ICM
Discusses NAM/ICM configuration and script
editing
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Provides information about Customer Voice Portal
media file handling and details about the system
media files distributed with the Customer Voice
Portal solution.
media file handling and details about the system
media files distributed with the Customer Voice
Portal solution.
Gives an overview of the Customer Voice Portal
Voice Browser and instructions for using the VB
Admin tool and commands.
Voice Browser and instructions for using the VB
Admin tool and commands.