Cisco Cisco Customer Voice Portal 8.0(1)
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 7 Alarm Handling and Logging
Customer Voice Portal Logging and Error Reporting
Customer Voice Portal Logging and Error Reporting
The goal of Customer Voice Portal logging and error reporting is to generate information the system can
use to:
use to:
•
Diagnose a system remotely.
•
Automatically report service-affecting events.
As described in the previous section, SDDSN provides a mechanism for remote diagnosis. Voice
Browser and Application Server log files are accessible for local diagnosis.
Browser and Application Server log files are accessible for local diagnosis.
The sections that follow describe:
•
Log and trace levels available to the CVP.
•
The different methods the Voice Browser and Application Server Customer Voice Portal
components use to handle logging and error reporting tasks.
components use to handle logging and error reporting tasks.
Caution
You should closely monitor the size of your Customer Voice Portal log files. If they consume too much
disk space then the Customer Voice Portal will not function properly.
disk space then the Customer Voice Portal will not function properly.
Trace Message Levels
Log files provide trace messages. Trace levels are defined during Customer Voice Portal installation and
configuration. Some trace messages—such as catastrophic and service-effecting events—will always be
logged, regardless of the current trace level settings.
configuration. Some trace messages—such as catastrophic and service-effecting events—will always be
logged, regardless of the current trace level settings.