Cisco Cisco Customer Voice Portal 8.0(1)
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 7 Alarm Handling and Logging
Application Server Logging and Metrics
In addition, Application Server debug messages are logged as DEBUGGING level messages and tracing
messages are logged as NOTIFICATION level messages.
messages are logged as NOTIFICATION level messages.
Application Server Logging and Metrics
The Application Server has several levels of logging. These settings are turned on/off through the
Application Administration Web pages.
Application Administration Web pages.
Some logging is controlled by the user; some logging–such as log messages related to error conditions–is
always reported.
always reported.
Controlling Application Server Logging
You use the Application Administrator tool’s Log Configuration page to define:
•
Whether or not the Application Server should produce log files. (It is recommended that the Log
File Output setting always be “on.” If it is set to “off,” errors and statistics will not be logged.)
File Output setting always be “on.” If it is set to “off,” errors and statistics will not be logged.)
•
A file name for the log file, consisting of a base and its extension.
•
The maximum number of log files to be retained. (The default is 10.)
•
The maximum size for each log file, in bytes. (The default is 1048576.)
The Application Server uses the file name and maximum number of log files settings to form a list of log
file names. For example, if the base of the file name is CiscoISN_, its extension is log, and the maximum
number log files setting is 10, the Application log file list would consist of the following:
file names. For example, if the base of the file name is CiscoISN_, its extension is log, and the maximum
number log files setting is 10, the Application log file list would consist of the following:
CiscoISN_01.log
CiscoISN_02.log
CiscoISN_03.log
CiscoISN_04.log
CiscoISN_05.log
CiscoISN_06.log
CiscoISN_07.log
CiscoISN_08.log
CiscoISN_09.log
CiscoISN_10.log
If you restart the Application Server or exceed the maximum number of files allowed, the Application
Server renames the existing logs with the extension old (CiscoISN_01.log.old, etc.) and resumes
logging to the first file in the list (CiscoISN_01.log).
Server renames the existing logs with the extension old (CiscoISN_01.log.old, etc.) and resumes
logging to the first file in the list (CiscoISN_01.log).
How to configure Application Server log files
Step 1
From any Engine Administration page, click the Log Configuration link. The Log Configuration page
appears.
appears.
Step 2
Use the Log Configuration section to specify the following:
•
Log File Output. (Checkbox.) When “on” (checked), the Application Server will produce log files.
Note
It is recommended that the log file output setting always be “on.” If “off,” errors and
statistics will not be logged.
statistics will not be logged.