Cisco Cisco Customer Voice Portal 8.0(1)

Each Voice Browser log begins with the prefix VB_, ends with the file extension .ems, and includes the 
date and time the log was created. The log file name syntax is:

For example, the following is the name for a log file is for the Voice Browser process created on February 
8, 2005 at 9:48:39 A.M. 

The timestamp on a log file is in 24-hour format. For example, 3:00 P.M. is indicated as 15:00; 9:00 A.M 
is indicated as 09:00.

You view the Voice Browser log files by using the dumplog.exe utility. The dumplog.exe command reads 
the file, formats the event data, and writes the formatted data to the workstation screen. 

You can also redirect output to a file. For a complete list of dumplog utility features and options, see the 
Cisco ICM Software Administrator Guide.

Open a DOS Command Prompt window.

Change to the <Drive Letter>:\<Targetdir>\VoiceBrowser\logfiles directory, where:

<Drive Letter> is the drive location of the logfiles directory, for example, G.

If security is enabled, CVP users who do not have system administrator privileges can only 
output log files to their own user directory.

<Targetdir>is the location of the base Customer Voice Portal directory, for example, Cisco\ISN.

Enter the dumplog command using the following syntax:

dumplog /if <filename>

where <filename> is the log file that you want to view (for example, VB_010208_094839.ems). 

 

The log information displays.

When finished, close the DOS Command Prompt window.