Cisco Cisco Customer Voice Portal 8.0(1)
1-3
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 1 The Customer Voice Portal Solution
Example: “Welcome to XYZ Corporation”
Example: “Welcome to XYZ Corporation”
Suppose you want to create an CVP script that simply plays a message, “Welcome to XYZ Corporation.”
From the NAM/ICM’s perspective, there is no difference between a script written for a standard “black
box” IVR or the CVP, so you can create a script such as the one shown in
From the NAM/ICM’s perspective, there is no difference between a script written for a standard “black
box” IVR or the CVP, so you can create a script such as the one shown in
Figure 1-2
Play Welcome Script
This simple script performs three functions:
•
Sends the Run VRU Script request to CVP.
•
Indicates the location of the “Welcome” media file.
•
Releases the call.
Note
In a “real life” application, any CVP script you create should include error checking to ensure that
micro-applications instructions are properly executed. To see examples of more elaborate scripts, turn
to
micro-applications instructions are properly executed. To see examples of more elaborate scripts, turn
to
However, there is one important difference between a script written for the CVP and one written for a
“black box” IVR: CVP micro-applications.
“black box” IVR: CVP micro-applications.