Cisco Cisco Customer Voice Portal 8.0(1)
A-15
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Appendix A Troubleshooting
Audio
Audio
describes how to resolve problems you might encounter with the audio interface.
.
Table A-4
Audio Troubleshooting
Symptom
Possible Cause and Solution
Numeric data is not playing
in the expected format or
Application Server is
reporting a “Variable Data is
Invalid” error.
in the expected format or
Application Server is
reporting a “Variable Data is
Invalid” error.
Possible Cause:
The ICM script might be:
•
Truncating values with leading 0’s or 0’s after decimals.
•
Rounding values.
Possible Solution:
Put quotes around numbers in a Script Editor Set node so they will be
processed as a string. This is especially important if:
processed as a string. This is especially important if:
•
Leading 0’s are present (example: dates).
•
Trailing 0’s are present after a decimal point (example: currency).
•
The number is very large (example: a number normally expressed
through exponential notation).
through exponential notation).
One-Way Audio on a AS5350
or AS 5400 Voice Gateway
after an IP Transfer.
or AS 5400 Voice Gateway
after an IP Transfer.
Possible Cause:
One-way audio after a remote H.323 device sends the VoIP-Gateway a
HOLD or TRANSFER message.
HOLD or TRANSFER message.
Possible Solution:
Disable the voice-fastpath command on the Gateway, using the syntax:
no voice-fastpath disable
no voice-fastpath disable
Note
This command is enabled by default and the syntax is hidden.
Possible Cause:
The Gateway and Call Manager are in different subnets and no IP route
defined in the Gateway.
defined in the Gateway.
Possible Solution:
Ping from the Gateway to the Call Manager and also from the Call
Manager to the Gateway. If there is a problem with pinging, add an IP
route for the different subnet in the Gateway.
Manager to the Gateway. If there is a problem with pinging, add an IP
route for the different subnet in the Gateway.
For example, specify the command ip route 0.0.0.0 0.0.0.0 10.86.137.1
where 10.86.137.1 is the default routing gateway for the Gateway. This
command enables routing to all subnets.
where 10.86.137.1 is the default routing gateway for the Gateway. This
command enables routing to all subnets.
After entering this command, ping again; you should be able to listen to
the two-way voice.
the two-way voice.