Cisco Cisco Customer Voice Portal 8.0(1)
B-5
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Appendix B Transferring and Queuing Calls with Customer Voice Portal
IVRs from the NAM/ICM’s Perspective
Configuring Hookflash Relay For Survivability
Step 1
Configure the originating gateway for hookflash relay call transfer, by following the instructions in
.
Step 2
Follow the instructions for configuring survivability in the
section in
See the “HF” target for open-hours-agent and after-hours-agent.
Configuring the Gateway for Two B-Channel Transfer (TBCT)
The originating gateway and the PSTN switch must be configured for TBCT .
Step 1
Save a copy of the current running configuration to flash memory in case you need to roll back to the
earlier version.
earlier version.
Step 2
If needed, upgrade the IOS version on the originating gateway. Consult the Customer Voice Portal
Release 3.1(0) Hardware and Software Specification (Bill of Materials) for the required version of Cisco
IOS on the Gateway.
Release 3.1(0) Hardware and Software Specification (Bill of Materials) for the required version of Cisco
IOS on the Gateway.
Step 3
Configure trunks, switches, and dial-peers to process TBCT call transfers.
Consult your service provider for switch configuration details as they will vary between switches
(DMS100, 5ESS). One sample originating gateway configuration is shown in
(DMS100, 5ESS). One sample originating gateway configuration is shown in
. Only the
pertinent gateway configuration elements are shown. For more information on the TBCT feature, see the
Cisco IOS Tcl IVR and VoiceXML Application Guide.
Cisco IOS Tcl IVR and VoiceXML Application Guide.
Example B-2
Gateway Configuration for Two B-Channel Transfer
isdn switch-type primary-ni
trunk group 1
isdn supp-service tbct notify-on-clear
interface Serial6/7:23
no ip address
trunk-group 1
isdn switch-type primary-ni
isdn incoming-voice modem
no cdp enable
dial-peer voice 111111 pots
trunkgroup 1
service someName
destination-pattern 978.......
incoming called-number 35500
Note
The trunk group is what ties the incoming and outgoing call legs together
Note
The notify-on-clear parameter is optional. When set on both the gateway and the switch, the gateway
will monitor the status of the call if required for billing purposes. The notify-on-clear parameter is only
available on 5XXX gateways.
will monitor the status of the call if required for billing purposes. The notify-on-clear parameter is only
available on 5XXX gateways.