Cisco Cisco Customer Voice Portal 8.0(1)
C-20
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Appendix C Customer Voice Portal Deployment
Customer Voice Portal Queue and Transfer Deployments
Customer Voice Portal Queue and Transfer Deployment with “Other” Network
VRU, ICM Enterprise
VRU, ICM Enterprise
In this deployment model, the Customer Voice Portal is used only as the switch to transfer calls to the
VRU and agents; all of the VRU treatment at the “other” VRU, that is, a VRU which is not an Customer
Voice Portal.
VRU and agents; all of the VRU treatment at the “other” VRU, that is, a VRU which is not an Customer
Voice Portal.
shows the call flow for this deployment model.
Note
For simplicity, the figure does not illustrate a deployment for redundancy and failover. Also, the
Gatekeeper is not shown.
Gatekeeper is not shown.
Figure C-4
Customer Voice Portal Queue and Transfer Deployment with “Other” Network VRU, ICM Enterprise
Configuration overview for this deployment model:
•
There are two Network VRUs configured:
–
One for the Switch leg (Type 5).
–
One for the VRU leg (Type 8).
•
System Information must specify correlation ID settings.
•
Use the ICM Script Editor’s SendToVRU node to connect the call to the Network VRU.
Note: The numbers in the figure indicate call flow progression.