Cisco Cisco Customer Voice Portal 8.0(1)

In this deployment model, the Customer Voice Portal (Application Server only) is deployed at the NAM 
where it works with the Voice Gateway to act as the VRU and as the Switch to transfer the call to an 
agent. The VRU voice treatment is provided at the Voice Gateway, and may include ASR/TTS. 

Queuing and network transfers are not possible and the Customer Voice Portal Voice Browser is not part 
of this deployment.

 shows the call flow for this deployment model.

For simplicity, the figure does not illustrate a deployment for redundancy and failover. Also, the 
Gatekeeper is not shown.

Configuration overview for this deployment model:

There are three Network VRUs configured: 

One on the NAM for the Switch leg (Type 5). 

One on the NAM for the VRU leg (Type 5).

One on the CICM for the INCRP connection. 

Although the same Network VRU could be used for both purposes on the NAM, it is 
recommended that you keep them separate for flexibility in changing deployment models in the 
future.