Cisco Cisco Customer Voice Portal 8.0(1)

In this deployment model, the Customer Voice Portal is deployed as a Customer VRU at the CICM. The 
Customer Voice Portal Application Server works with the Voice Gateway to act as the VRU; VRU voice 
treatment is provided at the Voice Gateway and can include ASR/TTS.

When deployed with a NIC being used to queue and transfer calls (VRU Type 8), the NIC interfaces to 
the TDM switch to transfer the call to an agent. When deployed with a NIC used to preroute the call 
(VRU Type 2), the Customer Voice Portal also acts as a switch to transfer the call to an agent; queuing 
and network transfers are not possible.

The Customer Voice Portal Voice Browser is not part of this deployment.

 shows the call flow for the Type 2 deployment model; in this figure, the Customer Voice 

Portal transfers the call once. 

 shows the call flow for the Type 8 deployment model; in this 

figure, the NIC transfers the call. 

For simplicity, the figure does not illustrate a deployment for redundancy and failover. Also, the 
Gatekeeper is not shown.