Cisco Cisco Customer Voice Portal 8.0(1)

This section describes two special deployment models:

In this deployment, there are two Customer Voice Portals:

One is at the NAM where it acts as the Switch to transfer the call to the Customer VRU and agents. 

The other is deployed as a Customer VRU at the CICM.

 shows the call flow for this deployment model. 

For simplicity, the figure does not illustrate a deployment for redundancy and failover; also the 
Gatekeeper is not shown.

The configuration for the Customer Voice Portal at the NAM (the switch) is identical to that where a 
Customer VRU is used at the CICM; for more information, see 

In this case the “other VRU” is, in fact, the Customer Voice Portal deployed at the CICM.