Manualsbrain.com
  1. Manuals
  2. Brands
  3. Cisco
  4. Cisco Customer Voice Portal 8.0(1)

Cisco Cisco Customer Voice Portal 8.0(1)

Download
Page of 442
C-83
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Appendix C      Customer Voice Portal Deployment
Common NAM/CICM Configuration for Customer Voice Portal Switch Leg
Common NAM/CICM Configuration for Customer Voice Portal 
Switch Leg
The steps in 
 below describe NAM/ICM configuration instructions common to all 
NAM/CICM deployments for Customer Voice Portal switch legs. 
Table C-16 Configuration Checklist, Common NAM/CICM Configuration for Customer Voice Portal Switch Leg 
3
Where To Go/What to Do
Settings Specific to This Deployment
On the NAM, ICM Configuration Manager, 
Network VRU Explorer tool: 
1.
Define a Network VRU for the Switch 
leg. 
2.
For Customer Voice Portal Queue and 
Transfer and Customer Voice Portal 
Advanced Speech deployments, define 
Labels for each Customer Voice Portal 
switch.
Specify the following:
  •
Type: 5. 
  •
Name: isnSwitch. 
Note
This name is used by convention. Any name will do; since it 
is referenced elsewhere in this document, isnSwitch will be 
assumed.
  •
Define one Label for each Customer Voice Portal Application 
Server that is handling the Switch leg: 
  –
Label: Any number. 
Note
Although this label is not used, it must be configured.
  –
Type: Normal
  –
Routing client: isnSwitch
On the CICM, ICM Configuration Manager, 
NIC Explorer tool:
1.
Set the client type for the INCRP NIC.
Specify the following on the Routing Client tab for the INCRP 
NIC:
  •
Client Type: VRU. 
On the CICM, ICM Configuration Manager, 
Network VRU Explorer tool: 
1.
Define a Network VRU with a label that 
uses INCRP as its routing client. 
Specify the following:
  •
Type: 5. 
  •
Name: isnSwitch. 
Note
This name is used by convention. Any name will do; since it 
is referenced elsewhere in this document, isnSwitch will be 
assumed.
  •
Define one Label for each Customer Voice Portal Application 
Server that is handling the Switch leg: 
  –
Label: Any number. 
Note
Although this label is not used, it must be configured.
  –
Type: Normal. 
  –
Routing client: INCRP NIC.