Cisco Cisco Customer Voice Portal 8.0(1)

Page of 442
2-27
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 2      Using NAM/ICM with the Customer Voice Portal IVR Solution
CVP Micro-Applications
Get Digits (GD) Micro-Application
The Get Digits (GD) micro-application plays a media file and retrieves digits. You could use Get Digits 
in an application that prompts a caller to enter a password.
The CVP passes the retrieved digits back to the NAM/ICM for further processing using the 
Caller-Entered Digits (CED) field in the ICM/IVR Messaging interface. (This is available in the ICM 
script through the variable Call.CallerEnteredDigits.)
Use the ICM Configuration Manager’s Network VRU Script List tool’s Attribute tab to specify 
parameters. 
Note
The VRU Script Name and Configuration Param fields are case-sensitive. For example, GD is a valid 
entry; gd is not. Enter the values exactly as specified in 
Table 2-7
Get Digits Network VRU Script Configuration Parameters 
Field Name
Setting
Description and Valid Options
VRU Script Name 
Micro-application
This must be GD (Get Digits).
Media File Name
Name of the media file or external VXML to be played (that is, 
the prompt file). The valid options are: 
  •
A file name (for instance, a .wav file) 
  •
null - (default) If this field is empty, CVP examines the 
contents of the user.microapp.inline_tts ECC variable. If 
this ECC variable contains a value, the CVP prompts using 
TTS. If the ECC is empty, no prompt is played.
  •
-(number 1-10) - CVP plays the file in the corresponding 
Call.PeripheralVariable file. For example, entering -2 causes 
CVP to look at Call.PeripheralVariable2. 
Media Library Type
Flag indicating the location of the media files to be played. The 
valid options are: 
  •
A - (default) Application
  •
S - System
Note
This value is ignored if using TTS.
Uniqueness value
Optional. A string identifying a VRU Script Name as unique.
Configuration Param
Minimum Field Length
Minimum number of digits expected from the caller. The valid 
options are: 1-32 (the default is 1).
Maximum Field Length
Maximum number of digits expected from the caller.The valid 
options are: 1-32 (the default is 1).
Note
For information about Maximum Field Length and the 
DTMF Termination Key, see the Note in the