Cisco Cisco Customer Voice Portal 8.0(1)
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 2 Using NAM/ICM with the Customer Voice Portal IVR Solution
CVP Micro-Applications
Get Digits (GD) Micro-Application
The Get Digits (GD) micro-application plays a media file and retrieves digits. You could use Get Digits
in an application that prompts a caller to enter a password.
in an application that prompts a caller to enter a password.
The CVP passes the retrieved digits back to the NAM/ICM for further processing using the
Caller-Entered Digits (CED) field in the ICM/IVR Messaging interface. (This is available in the ICM
script through the variable Call.CallerEnteredDigits.)
Caller-Entered Digits (CED) field in the ICM/IVR Messaging interface. (This is available in the ICM
script through the variable Call.CallerEnteredDigits.)
Use the ICM Configuration Manager’s Network VRU Script List tool’s Attribute tab to specify
parameters.
parameters.
Note
The VRU Script Name and Configuration Param fields are case-sensitive. For example, GD is a valid
entry; gd is not. Enter the values exactly as specified in
entry; gd is not. Enter the values exactly as specified in
Table 2-7
Get Digits Network VRU Script Configuration Parameters
Field Name
Setting
Description and Valid Options
VRU Script Name
Micro-application
This must be GD (Get Digits).
Media File Name
Name of the media file or external VXML to be played (that is,
the prompt file). The valid options are:
the prompt file). The valid options are:
•
A file name (for instance, a .wav file)
•
null - (default) If this field is empty, CVP examines the
contents of the user.microapp.inline_tts ECC variable. If
this ECC variable contains a value, the CVP prompts using
TTS. If the ECC is empty, no prompt is played.
contents of the user.microapp.inline_tts ECC variable. If
this ECC variable contains a value, the CVP prompts using
TTS. If the ECC is empty, no prompt is played.
•
-(number 1-10) - CVP plays the file in the corresponding
Call.PeripheralVariable file. For example, entering -2 causes
CVP to look at Call.PeripheralVariable2.
Call.PeripheralVariable file. For example, entering -2 causes
CVP to look at Call.PeripheralVariable2.
Media Library Type
Flag indicating the location of the media files to be played. The
valid options are:
valid options are:
•
A - (default) Application
•
S - System
Note
This value is ignored if using TTS.
Uniqueness value
Optional. A string identifying a VRU Script Name as unique.
Configuration Param
Minimum Field Length
Minimum number of digits expected from the caller. The valid
options are: 1-32 (the default is 1).
options are: 1-32 (the default is 1).
Maximum Field Length
Maximum number of digits expected from the caller.The valid
options are: 1-32 (the default is 1).
options are: 1-32 (the default is 1).
Note
For information about Maximum Field Length and the
DTMF Termination Key, see the Note in the
DTMF Termination Key, see the Note in the