Cisco Cisco Customer Voice Portal 8.0(1)
3-2
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 3 Prompt Recording and Distribution
Media File Overview
Note
To maximize Customer Voice Portal performance, do not install the HTTP Media Server on the same
machine as the Customer Voice Portal Voice Browser and Application Server.
machine as the Customer Voice Portal Voice Browser and Application Server.
Tools for prompt creation are off-the-shelf, such as Audition by Adobe (formerly known as Cool Edit
Pro by Syntrillium Software Corporation), and Vox Studio (http://www.xentec.be).
Pro by Syntrillium Software Corporation), and Vox Studio (http://www.xentec.be).
Note
It is the customer’s responsibility to select the tool, select a voice talent, record the system and
application media files in the supported locales, format and encoding, and contact the person who is
responsible for the media files on the Media Server(s).
application media files in the supported locales, format and encoding, and contact the person who is
responsible for the media files on the Media Server(s).
Media File Names and Types
A media file name is specified in the ICM VRU Script Configuration and used in the Run VRU Script
request for the Play Media, Get Digits, Menu, and Get Speech (in non-TTS applications)
micro-applications. The media file naming convention allows alpha-numeric characters with the
underbar character as a separator. (Spaces or hyphens are not allowed.) This naming convention provides
a mechanism for an “understandable” naming convention as opposed to numeric media file names
typically used by stand-alone VRUs.
request for the Play Media, Get Digits, Menu, and Get Speech (in non-TTS applications)
micro-applications. The media file naming convention allows alpha-numeric characters with the
underbar character as a separator. (Spaces or hyphens are not allowed.) This naming convention provides
a mechanism for an “understandable” naming convention as opposed to numeric media file names
typically used by stand-alone VRUs.
Caution
The Customer Voice Portal includes a library of media files/prompts for individual digits, months
(referenced internally by Customer Voice Portal software for a Play Data script type request), and default
error messages, etc. Creation of a full set of media/prompts for each locale referenced by the
Customer Voice Portal customer is the responsibility of the customer’s Media Administrator.
(referenced internally by Customer Voice Portal software for a Play Data script type request), and default
error messages, etc. Creation of a full set of media/prompts for each locale referenced by the
Customer Voice Portal customer is the responsibility of the customer’s Media Administrator.
For specific comments on the Voice Browser critical media file, see the section
The media file types Customer Voice Portal supports are Mu-Law 8-bit .wav files and A-law 8-bit .wav
files. Media files specified with an extension will be used “as is,” for example, hello.xxx. (The default
file extension is .wav.)
files. Media files specified with an extension will be used “as is,” for example, hello.xxx. (The default
file extension is .wav.)
Caution
Any unexpected (and unsupported) type of media file encountered will generate the logging of an error
and a result code of False will be returned to the ICM along with the ECC user.microapp.error_code
set appropriately. From the caller’s perspective, nothing was played, however it is the Script Editor
developer’s responsibility to write the script to handle this error condition.
and a result code of False will be returned to the ICM along with the ECC user.microapp.error_code
set appropriately. From the caller’s perspective, nothing was played, however it is the Script Editor
developer’s responsibility to write the script to handle this error condition.
Locations of Media Files on Hard Disk
displays the location of the media file when using File://../MediaFiles. The Customer Voice
Portal installation will create the folder “MediaFiles” with a sample set of English system media files,
if the component “System Media File” is checked.
if the component “System Media File” is checked.