Cisco Cisco Expressway
Unable to configure IM&P servers for remote access
'Failed: <address> is not a IM and Presence Server'
This error can occur when trying to configure the IM&P servers used for remote access (via
Configuration >
Unified Communications > IM and Presence servers
).
It is due to missing CA certificates on the IM&P servers and applies to systems running 9.1.1. More
information and the recommended solution is described in
information and the recommended solution is described in
Jabber cannot sign in due to SSH tunnels failure
Jabber can fail to sign in due to the SSH tunnels failing to be established. The traversal zone between the
Expressway-C and Expressway-E will work normally in all other respects. Expressway will report
'Application failed - An unexpected software error was detected in portforwarding.pyc'.
Expressway-C and Expressway-E will work normally in all other respects. Expressway will report
'Application failed - An unexpected software error was detected in portforwarding.pyc'.
This can occur if the Expressway-E DNS hostname contains underscore characters. You must ensure the
hostname only contain letters, digits and hyphens.
hostname only contain letters, digits and hyphens.
Unified Communications Mobile and Remote Access via Cisco Expressway Deployment Guide (X8.5.1)
Page 48 of 50
Appendix 1: Troubleshooting