Cisco Cisco Expressway Maintenance Manual
Viewing Incident Reports
The Incident view page (Maintenance > Diagnostics > Incident reporting > View) shows a list of all incident reports
that have occurred since the Expressway was last upgraded. A report is generated for each incident, and the
information contained in these reports can then be used by Cisco customer support to diagnose the cause of the
failures.
that have occurred since the Expressway was last upgraded. A report is generated for each incident, and the
information contained in these reports can then be used by Cisco customer support to diagnose the cause of the
failures.
For each report the following information is shown:
Field
Description
Time
The date and time when the incident occurred.
Version The Expressway software version running when the incident occurred.
Build
The internal build number of the Expressway software version running when the incident occurred.
State
The current state of the incident:
Pending: indicates that the incident has been saved locally but not sent.
page.
To view the information contained in a particular incident report, click on the report's Time. You will be taken to the
manually to Cisco customer support.
Incident Report Details
The Incident detail page (Maintenance > Diagnostics > Incident reporting > View, then click on a report's Time)
shows the information contained in a particular incident report.
shows the information contained in a particular incident report.
This is the information that is sent to the external web service if you have enabled Incident reports sending mode
(via Maintenance > Diagnostics > Incident reporting > Configuration). It is also the same information that is
downloaded as a Base64-encoded XML file if you click Download incident report.
(via Maintenance > Diagnostics > Incident reporting > Configuration). It is also the same information that is
downloaded as a Base64-encoded XML file if you click Download incident report.
The information contained in the report is:
Field
Description
Time
The date and time when the incident occurred.
Version
The Expressway software version running when the incident occurred.
Build
The internal build number of the Expressway software version running when the incident
occurred.
occurred.
Name
The name of the software.
System
The system name (if configured), otherwise the IP address.
Serial number
The hardware serial number.
Process ID
The process ID the Expressway application had when the incident occurred.
Release
A true/false flag indicating if this is a release build (rather than a development build).
User name
The name of the person that built this software. This is blank for release builds.
Stack
The trace of the thread of execution that caused the incident.
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Cisco Expressway Administrator Guide
Maintenance