Cisco Cisco Customer Voice Portal 8.0(1) Design Guide

 lists the topics that are new in this chapter or that have changed significantly from previous 

releases of this document.

 

The Generic PG is a consolidated PG that requires both separate peripherals for Unified CM and the 
VRU. It is best not to use the Generic PG for Unified CVP. Use the VRU PG instead.

This section first discusses Network VRU types for Unified ICM in general, then it discusses them as 
they relate to Unified CVP deployments in particular.

This section covers the following topics:

In this document, the terms voice response unit (VRU) and interactive voice response (IVR) are used 
interchangeably.

Pass the PSTN gateway trunk and DS0 
information to Unified ICM from the arriving SIP 
call.

Push the status of memory, DS0, DSP and the CPU 
to Unified CVP, for routing, reporting and 
scripting.

Using UUI to pass information.

Pass selected SIP header information to and from 
Unified ICM for modification within ICM scripts.

Offer callers, who meet your criteria, the option to 
be called back by the system instead of waiting on 
the phone for an agent.

Configure a call flow so that after the agent hangs 
up, the caller is transferred to a DNIS that prompts 
the caller with a post call survey.