Cisco Cisco Customer Voice Portal 8.0(1) Design Guide
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Cisco Unified Customer Voice Portal (CVP) 8.x Solution Reference Network Design (SRND)
OL-15989-06
Chapter 1 Unified CVP Architecture Overview
Unified CVP Product and Solution Components
Cisco Unified Call Studio (Call Studio)
The Cisco Unified Call Studio (Call Studio) is the service creation environment (script editor) for
Unified CVP VXML Server applications. It is based on the open source Eclipse framework, and it
provides advanced drag-and-drop graphical editing as well as the ability to insert vendor-supplied and
custom-developed plug-ins that enable applications to interact with other services in the network. The
Call Studio is essentially an offline tool whose only interaction with the Unified CVP VXML Server is
to deliver compiled applications and plugged-in components for execution.
Unified CVP VXML Server applications. It is based on the open source Eclipse framework, and it
provides advanced drag-and-drop graphical editing as well as the ability to insert vendor-supplied and
custom-developed plug-ins that enable applications to interact with other services in the network. The
Call Studio is essentially an offline tool whose only interaction with the Unified CVP VXML Server is
to deliver compiled applications and plugged-in components for execution.
The Call Studio executes on Windows XP or Windows Vista workstations or servers. Because the license
is associated with the MAC address of the machine on which it is running, customers typically designate
one or more data center servers for that purpose. Cisco Unified Call Studio cannot run on machines also
running a headless version of the Cisco Security Agent.
is associated with the MAC address of the machine on which it is running, customers typically designate
one or more data center servers for that purpose. Cisco Unified Call Studio cannot run on machines also
running a headless version of the Cisco Security Agent.
For additional hardware details, refer to the latest version of the Hardware and System Software
Specification for Cisco Unified CVP (formerly called the Bill of Materials), available at:
Specification for Cisco Unified CVP (formerly called the Bill of Materials), available at:
Note
Cisco Security Agent is not supported on Unified Call Studio.
Unified CVP Reporting Server (Reporting Server)
The Unified CVP Reporting Server is a Windows 2003 server that hosts an IBM Informix Dynamic
Server (IDS) database management system. The Reporting Server provides consolidated historical
reporting for a distributed self-service deployment. The database schema is prescribed by the Unified
CVP product, but the schema is fully published so that customers can develop custom reports based on
it. The Reporting Server receives reporting data from the IVR Service, the SIP Service (if used), and the
Unified CVP VXML Server (VXML Server). The Reporting Server depends on the Unified CVP Call
Server (Call Server) to receive call records.
Server (IDS) database management system. The Reporting Server provides consolidated historical
reporting for a distributed self-service deployment. The database schema is prescribed by the Unified
CVP product, but the schema is fully published so that customers can develop custom reports based on
it. The Reporting Server receives reporting data from the IVR Service, the SIP Service (if used), and the
Unified CVP VXML Server (VXML Server). The Reporting Server depends on the Unified CVP Call
Server (Call Server) to receive call records.
For Standalone Unified CVP VXML Server deployments, one Call Server is needed per Reporting
Server. The Reporting Server must be local to the Call Server(s) and VXML Server(s) that it is servicing.
Deploying the Reporting Server at a remote location across the WAN is not supported. Multiple
Reporting Servers should be used and placed at each site when Call Server(s) and VXML Server(s) exist
at multiple locations.
Server. The Reporting Server must be local to the Call Server(s) and VXML Server(s) that it is servicing.
Deploying the Reporting Server at a remote location across the WAN is not supported. Multiple
Reporting Servers should be used and placed at each site when Call Server(s) and VXML Server(s) exist
at multiple locations.
The Reporting Server does not itself perform database administrative and maintenance activities such as
backups or purging. However, Unified CVP provides access to such maintenance tasks through the
Unified CVP Operations Console Server.
backups or purging. However, Unified CVP provides access to such maintenance tasks through the
Unified CVP Operations Console Server.
Unified CVP Operations Console Server (Operations Console)
The Unified CVP Operations Console Server is a Windows 2003 server that provides an Operations
Console for the browser-based administration and configuration for all Unified CVP product
components, and it offers shortcuts into the administration and configuration interfaces of other Unified
CVP solution components. The Operations Console is a required component in all Unified CVP
deployments.
Console for the browser-based administration and configuration for all Unified CVP product
components, and it offers shortcuts into the administration and configuration interfaces of other Unified
CVP solution components. The Operations Console is a required component in all Unified CVP
deployments.
The Operations Console must be run on a separate physical machine from other Unified CVP devices.
However, beginning with Unified CVP 8.0(1), it can be located on the same server with Support Tools
2.4.
However, beginning with Unified CVP 8.0(1), it can be located on the same server with Support Tools
2.4.