Cisco Cisco Customer Voice Portal 8.0(1) Design Guide
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Cisco Unified Customer Voice Portal (CVP) 8.x Solution Reference Network Design (SRND)
OL-15989-06
Chapter 1 Unified CVP Architecture Overview
Unified CVP Product and Solution Components
The Operations Console also offers a direct link to Support Tools, which can collect trace logs and
perform other diagnostic and instrumentation functions on many solution components. The Operations
Console is, in effect, the dashboard from which an entire Unified CVP deployment can be managed.
perform other diagnostic and instrumentation functions on many solution components. The Operations
Console is, in effect, the dashboard from which an entire Unified CVP deployment can be managed.
The Operations Console must itself be configured with a map of the deployed solution network. It can
then collect and maintain configuration information from each deployed component. Both the network
map and the configuration information are stored locally on the server, where it can be backed up by
off-the-shelf backup tools. A web browser-based user interface, the Operations Console, provides the
ability to both display and modify the network map and the stored configuration data and to distribute
such modifications to the affected solution components.
then collect and maintain configuration information from each deployed component. Both the network
map and the configuration information are stored locally on the server, where it can be backed up by
off-the-shelf backup tools. A web browser-based user interface, the Operations Console, provides the
ability to both display and modify the network map and the stored configuration data and to distribute
such modifications to the affected solution components.
The Operations Console can display two views of configuration parameters for managed components.
The runtime view shows the status of all configuration parameters as those components are currently
using them. The configured or offline view shows the status of all configuration parameters that are
stored in the Operations Server database and will be deployed to the device the next time a Save and
Deploy option is executed.
The runtime view shows the status of all configuration parameters as those components are currently
using them. The configured or offline view shows the status of all configuration parameters that are
stored in the Operations Server database and will be deployed to the device the next time a Save and
Deploy option is executed.
The Operations Console allows configuration parameters to be updated or preconfigured even when the
target component is not online or running. If the target server (without its services) comes online, the
user can apply the configured settings to that server. These settings will become active when that server's
services also come online. Only then will they be reflected in the runtime view.
target component is not online or running. If the target server (without its services) comes online, the
user can apply the configured settings to that server. These settings will become active when that server's
services also come online. Only then will they be reflected in the runtime view.
The Operations Console Server is not a redundant component. As such, the Operations Console Server
cannot be duplicated within a deployment. Backups of the configuration database should be take
regularly or whenever changes are made.
cannot be duplicated within a deployment. Backups of the configuration database should be take
regularly or whenever changes are made.
Additional Unified CVP Solution-Related Components
The following additional components are used in the various call flow models (solutions) described in
.
Cisco Ingress Voice Gateway
The Cisco Ingress Voice Gateway is the point at which an incoming call enters the Unified CVP system.
It terminates TDM calls on one side and implements VoIP on the other side. It serves as a pivot point for
extension of calls from the TDM environment to VoIP endpoints. Therefore, WAN bandwidth is
conserved because no hairpinning of the media stream occurs. It also provides for sophisticated call
switching capabilities at the command of other Unified CVP solution components.
It terminates TDM calls on one side and implements VoIP on the other side. It serves as a pivot point for
extension of calls from the TDM environment to VoIP endpoints. Therefore, WAN bandwidth is
conserved because no hairpinning of the media stream occurs. It also provides for sophisticated call
switching capabilities at the command of other Unified CVP solution components.
Unified CVP Ingress Voice Gateways support both SIP and H.323. Media Gateway Control Protocol
(MGCP) voice gateways are supported if they are registered with Cisco Unified Communications
Manager.
(MGCP) voice gateways are supported if they are registered with Cisco Unified Communications
Manager.
For the most current list of supported gateways, refer to
. For approved
gateway/software combinations refer to the latest version of the Hardware and System Software
Specification for Cisco Unified CVP (formerly called the Bill of Materials), available at:
Specification for Cisco Unified CVP (formerly called the Bill of Materials), available at: