Cisco Cisco Collaboration Server Dynamic Content Adapter
DCA 2.01 Administration and Configuration Guide
About the DCA Collaboration Toolbar 147
About the DCA Collaboration Toolbar
In a DCA session, agents and callers share Web content using the DCA's
Collaboration Toolbar -- a simple set of sharing controls that the DCA adds to CCS.
The Collaboration Toolbar loads automatically in its own browser window at the start
of a session.
Collaboration Toolbar -- a simple set of sharing controls that the DCA adds to CCS.
The Collaboration Toolbar loads automatically in its own browser window at the start
of a session.
In most cases, the Collaboration Toolbar extends CCS's content sharing capability. It
can be configured separately for agents and callers, so that each has access to a
different set of controls. Typically, callers are given access to fewer content sharing
features. Online Help is available for agents.
can be configured separately for agents and callers, so that each has access to a
different set of controls. Typically, callers are given access to fewer content sharing
features. Online Help is available for agents.
The Collaboration Toolbar Interface
The Collaboration Toolbar includes a full set of navigation and content sharing
controls. These must be used in place of similar controls that normally appear in a
participant's Web browser or in the Collaboration Agent and Caller desktops.
controls. These must be used in place of similar controls that normally appear in a
participant's Web browser or in the Collaboration Agent and Caller desktops.
To ensure this, the DCA-CCS Updater (run during integration) automatically:
• Hides or disables CCS Agent and Caller desktop controls that conflict with the