Cisco Cisco Collaboration Server Dynamic Content Adapter
DCA 2.01 Administration and Configuration Guide
How to Configure the Collaboration Toolbar 152
How to Configure the Collaboration Toolbar
The DCA Collaboration Toolbar can be configured separately for agents and caller.
This allows you to specify which controls are available to each.
This allows you to specify which controls are available to each.
• Agents are defined as persons who access Collaboration using the Agent Control
Panel.
• Callers are defined as persons who access Collaboration using the Caller Control
Panel.
The Default Toolbar Configuration
By default, the following Collaboration Toolbar controls are available to agents and
callers:
callers:
• Agents: Back, Next, Refresh, Address, Page Share, Follow Me, Form Share, Help,
and Notifier.
• Callers: Back, Next, Refresh, and Address.
To Configure the Collaboration Toolbar
To configure the Collaboration Toolbar:
1. Open toolbar_config.xml in a text editor. It is located at: located at
<DCArootdirectory>\uiserver\WEB-INF\properties\default\dca\
. In the file,
user groups for agents and callers are defined in the file as Name-Value pairs,
where Name is the name of the group and Value contains a list of comma-
separated controls available to that group.
separated controls available to that group.
2. Assign controls to agents and users as desired (a list of valid control names
appears in the table below). When editing the file:
# Be careful that each group definition remains wrapped in a Property tag. For
example: <property name="caller" value="back,next,refresh,address"
/>
/>
# The only valid user groups are agent and caller. You can create a sub-
group that bundles multiple controls, and then assign it to agents and/or
callers (see example below).
callers (see example below).
3. Save the file.