Cisco Cisco Collaboration Server Dynamic Content Adapter
DCA 2.01 Administration and Configuration Guide
DCA Glossary 213
DCA Glossary
The following important terms appear in the DCA documentation.
A
Admin Tool
The DCA Web interface for administering, monitoring and configuring the DCA.
The DCA Web interface for administering, monitoring and configuring the DCA.
agent
An individual using the Agent Desktop to access Collaboration Server (for example, an agent in a call
An individual using the Agent Desktop to access Collaboration Server (for example, an agent in a call
center).
App Share
A Collaboration feature that allows you to share an open application on your desktop with other session
A Collaboration feature that allows you to share an open application on your desktop with other session
participants.
C
caller
An individual using the Caller Control Panel to access Collaboration Server (for example, a call-center
An individual using the Caller Control Panel to access Collaboration Server (for example, a call-center
customer).
caller complexity mode
A Collaboration Server setting which determines if and when the CCS caller applet is downloaded to caller
A Collaboration Server setting which determines if and when the CCS caller applet is downloaded to caller
machines. The presence or absence of the caller applet in turn affects the type of content agents and
callers can share.
The DCA automatically sets caller complexity mode to "simple." Simple mode, prevents the caller applet
from downloading, thus eliminating security warnings otherwise displayed to callers. However, it also
The DCA automatically sets caller complexity mode to "simple." Simple mode, prevents the caller applet
from downloading, thus eliminating security warnings otherwise displayed to callers. However, it also
prevents participants from using two of CCS's advanced content sharing features -- App Sharing and
White Boarding.
Caller Remote Control
A Collaboration feature that allows agents to trigger a content sharing event (for example, page share)
from a caller's browser.
A Collaboration feature that allows agents to trigger a content sharing event (for example, page share)
from a caller's browser.
CCS
See Collaboration Server.
See Collaboration Server.
Cisco Collaboration Server
The Cisco Collaboration Server, an application that provides online Web site assistance through features
like online chat, callback, desktop sharing, and Web content collaboration.
The Cisco Collaboration Server, an application that provides online Web site assistance through features
like online chat, callback, desktop sharing, and Web content collaboration.
client-side processing
Includes Java applets, JavaScript and Visual Basic scripts, plugins, and a number of other mechanisms
used to alter content after it has been received by the client browser.
Includes Java applets, JavaScript and Visual Basic scripts, plugins, and a number of other mechanisms
used to alter content after it has been received by the client browser.
collaboration
The act of sharing a view to Web content among multiple users.
The act of sharing a view to Web content among multiple users.
Collaboration Toolbar
The DCA's Collaboration Toolbar is a set of Web tools that you use to view and share Web content in a
The DCA's Collaboration Toolbar is a set of Web tools that you use to view and share Web content in a