Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide

HAPTER

ISCO

CVP

OICE

XML

OMPONENTS IN

ETAIL

ISCO

CVP

OICE

XML

User Guide

Figure 2-2 shows the term that represents information about the current call. The

type

attribute

can be ani, dnis, uui, iidigits, source, appname, duration. The ANI, DNIS, UUI, and IIDIGITS
will be “NA” if it is not sent by the telephony provider. Source is the name of the application that
transferred to this application or

null

if this application was the first to be called. Duration is the

duration of the call up to this point in seconds.

The <data> Tag

Figure 2-3

Figure 2-3 shows the term that represents session or element data. The <

session>

tag refers to

session data with its name in the

name

attribute. The

tag refers to element data with

the name of the element in the

name

attribute and the name of the variable in the

variable

attribute.

The <user_info> Tag

Figure 2-4

Figure 2-4

shows the term that represents user information. Note that if the application has not

been configured to use the user management system, and the call was not associated with a
specific UID, using this term will cause an error. Only one piece of user information can be
returned per tag. Refer to Chapter 4: User Management for more details about the user
management system. The possible user information to be compared is:

•

demographic

– This tag refers to the user’s demographic information. The

type

attribute can

be name, zipcode, birthday, gender, ssn, country, language, custom1, custom2, custom3, or
custom4.

•

ani_info

– This tag refers to the various phone numbers associated with the user account. If

the

type

attribute is first, the first number in the list of numbers is returned. This would be

returned if there was only one number associated with an account. If the attribute is num_diff
the total number of different phone numbers associated with the account is returned.