Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide

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CVP

 

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attribute. The 

<times_elemvis_exit>

 tag returns the number of times the caller visited the 

element whose name is given in the attribute 

element

 which returned an exit state whose name 

is given in the 

exit_state

 attribute. 

 

 

Figure 2-7 shows the term that represents the historical activity of the user associated with the 
call on the current application. Note that if the application has not been configured with a user 
management database, using this term will cause an error. Refer to Chapter 4: User Management 
for more details about the user management system. The 

type

 attribute determines what kind of 

value is returned. A value of num means that the value returned is the number of calls matching 
the criteria defined by the children tags. A value of last_date_time means that the value returned 
is the last date/time a call was received matching the criteria defined by the children tags. A 
value of first_date_time returns the first date/time a call was received that matched the criteria. 
The 

field

 attribute is used if the 

type

 attribute is last_date_time and indicates which part of the 

date to compare. 

Field

 can be hour_of_day (which returns an integer from 0 to 23), minute 

(which returns an integer from 0 to 59), day_of_month (which returns an integer from 1 to 31), 
month (which returns an integer from 1 to 12), day_of_week (which returns an integer from 1 to 
7 where 1 is Sunday), or year (which returns the 4 digit year). The children tags are used to turn 
on various criteria to add to the search. The different search criteria are: 

• 

– If this tag appears, the search looks for calls made by the current caller only. If it 

does not appear, it will search all calls made by all callers. Note that if the call was not 
associated with a specific UID, an error will occur if this tag is used. 

• 

– If this tag appears, the search looks for calls made by the ANI specified in the 

value

 

attribute. If the 

value

 attribute is not included, the ANI of the current caller is used. 

• 

– If this tag appears, the search looks for calls whose start date/time are between two 

times specified by successive 

<constant_date_time>

 children tags. The attributes of 

<constant_date_time>

 define the specific date to use. The 

month

 attribute must be an 

integer from 1 to 12. The 

day_of_month

 attribute must be an integer from 1 to 31. The 

year

 

 

 

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