Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide

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HAPTER 

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DMINISTRATION

 

 

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ISCO 

CVP

 

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OICE

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When performing an application update using the 

updateApp

 or 

updateAllApps

 scripts, all the 

data and Java classes related to an application will be reloaded. Java classes placed in the 

common

 

folder of the Server are not included in this update. Should changes be made to classes in the 

common

 folder, the script named 

updateCommonClasses.bat

 found in the Server 

admin

 folder of 

the Server should be run.  

There are a few items to note about this script: 

•  The update affects all applications that use classes in the 

common

 folder, so running this script 

could affect applications that have not changed. Therefore, take precaution when running this 
script. 

•  The update affects all classes in the 

common 

folder, whether they were changed or not. This 

is usually not a issue unless those classes contain information in them that reloading would 
reset (such as static variables).  

•  Due to the fact that this reloads classes that affect all applications, and those classes may 

themselves prompt the loading of configuration files from each application that uses those 
classes, the script may take some time to complete depending on the number of classes in the 

common

 folder and the number and complexity of the deployed applications. 

•  Changes are immediate, they are not done gracefully. Since this potentially affects all 

applications, the administrator must be aware of this. 

Server provides a script named 

status.bat

 for reporting the status of a specific voice 

application or all voice applications running on the system. The global status script is found in 
the 

admin

 folder of CVP VoiceXML Server while the application-specific status script is found 

in the 

admin

 folder of that application. 

The application status script reports the following information: 

•  How many callers are currently visiting the application and how many are on hold waiting to 

get into the application. 

•  Whether the application is running, suspended, or has been suspended before being slated for 

removal. 

•  How many of the current callers are experiencing an old version of the application and how 

many are experiencing the newest version of the application. This information would be 
useful if the administrator interrupted the 

updateApp

 script while it was counting down the 

number of callers still experiencing the old application version. 

The global status script reports the following information: 

 

 

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