Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide

HAPTER

DMINISTRATION

ISCO

CVP

OICE

XML

User Guide

• The total number of callers visiting this instance of the Server, how many license ports the

system possesses, and the number of callers on hold (which would only appear if the number
of current callers exceeds the number of license ports).

• How many callers are currently visiting each application deployed on the system and how

many are on hold waiting to get into each application.

• Whether each application is running or suspended.

CVP VoiceXML Component Versions

CVP VoiceXML Server provides a script that reports the version of all the components of the
software, including the Server, the core CVP VoiceXML element package, and each Gateway
Adapter installed on the system. This information can be helpful for tracking changes made to
individual components of the software installed at different times and the output of the script will
typically be requested by Cisco support representatives when a question is raised about the
software.

The script,

getVersions.bat

is found in the

admin

folder of the Server. The script requires as

an argument the full path of the location in which the CVP VoiceXML web application was
installed (e.g. “C:\Program Files\Apache Group\Tomcat 4.0\webapps\”).