Cisco Cisco Expressway Maintenance Manual
7.
Click Continue with system restore to continue with the restore process.
This will restart your system, so ensure that there are no active calls.
After the system restarts, you are taken to the Login page.
Diagnostics Tools
This section provides information about how to use the diagnostics tools:
■
■
■
advanced logging configuration tools
■
Configuring Diagnostic Logging
The Diagnostic logging tool (Maintenance > Diagnostics > Diagnostic logging) can be used to assist in
troubleshooting system issues.
troubleshooting system issues.
It allows you to generate a diagnostic log of system activity over a period of time, and then to download the log so that
it can be sent to your Cisco customer support representative. You can also take and subsequently download a
tcpdump while logging is in progress.
it can be sent to your Cisco customer support representative. You can also take and subsequently download a
tcpdump while logging is in progress.
To use this tool:
1.
Go to Maintenance > Diagnostics > Diagnostic logging.
2.
Optionally, select Take tcpdump while logging.
3.
Click Start new log.
4.
(Optional) Enter some Marker text and click Add marker.
—
The marker facility can be used to add comment text to the log file before certain activities are performed.
This helps to subsequently identify the relevant sections in the downloaded diagnostic log file.
This helps to subsequently identify the relevant sections in the downloaded diagnostic log file.
—
You can add as many markers as required, at any time while the diagnostic logging is in progress.
—
Marker text is added to the log with a "
DEBUG_MARKER
" tag.
5.
Reproduce the system issue you want to trace in the diagnostic log.
6.
Click Stop logging.
7.
Click Download log to save the diagnostic log archive to your local file system. You are prompted to save the
archive (the exact wording depends on your browser).
archive (the exact wording depends on your browser).
The downloaded diagnostic log archive contains the following files:
■
loggingsnapshot_<system host name>_<timestamp>.txt - containing log messages in response to the
activities performed during the logging period
activities performed during the logging period
■
xconf_dump_<system host name>_<timestamp>.txt - containing information about the configuration of the
system at the time the logging was started
system at the time the logging was started
■
xconf_dump_<system host name>_<timestamp>.xml - more complete version of xconfig, in XML format
■
xstat_dump_<system host name>_<timestamp>.txt - containing information about the status of the system at
the time the logging was started
the time the logging was started
■
xstat_dump_<system host name>_<timestamp>.xml - more complete version of xstatus, in XML format
■
(if relevant) ethn_diagnostic_logging_tcpdumpx_<system host name>_<timestamp>.pcap - containing the
packets captured during the logging period
packets captured during the logging period
202
Cisco Expressway Administrator Guide
Maintenance