Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

The CTI Server sends the SET_AGENT_STATE_CONF message, defined in 

, to confirm 

receipt of the request.

MessageHeader

Standard message header. 
MessageType = 39.

MHDR

8

InvokeID

Set to the value of the InvokeID from 
the corresponding request message.

UINT

4

Maximum message size (including header):

12

SkillGroupNumber 
(optional)

When AgentState is AGENT_ 
STATE_LOGIN or AGENT_ 
STATE_LOGOUT, this field may 
be required by some peripherals 
and specifies the number (as 
known to the peripheral) of the 
agent Skill Group that the agent 
will be logged into or out of. 
There may be more than one Skill 
GroupNumber field in the 
message (see NumSkill Groups). 
If AgentState is AGENT_ 
STATE_LOGOUT and no 
SkillGroupNumber fields are 
provided, the agent will be logged 
out of ALL currently logged-in 
skill groups. Some ACDs ignore 
this field and/or use the ACD 
default; see the list immediately 
following 

UINT

4

SkillGroupPriority

The priority of the skill group, or 
0 when skill group priority is not 
applicable or not available. There 
may be more than one SkillGroup 
Priority field in the message (see 
NumSkill Groups). This field 
always immediately follows the 
corresponding SkillGroup 
Number field.

USHORT

2

Maximum message size (including header):

398