Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
6-14
CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 6 Constants and Status Codes
AgentState Values
AgentState Values
shows the agent state values that may appear in the QUERY_AGENT_STATE_CONF
messages.
ATC_AGENT_STATE_
TAG
TAG
AGENT_TEAM_CONFIG_EVENT
88
ATC_STATE_
DURATION_TAG
DURATION_TAG
AGENT_TEAM_CONFIG_EVENT
89
AGENT_
CONNECTION_DEVID_
CONNECTION_DEVID_
TAG
SUPERVISE_CALL_REQ
90
SUPERVISOR_
CONNECTION_
CONNECTION_
DEVID_TAG
SUPERVISE_CALL_REQ,
91
LIST_TEAM_ID_TAG
LIST_AGENT_TEAM_CONF
92
DEFAULT_DEVICE_
PORT_ADDRESS_TAG
PORT_ADDRESS_TAG
AGENT_DESK_SETTINGS_CONF
93
SERVICE_NAME_TAG
REGISTER_SERVICE_REQ
94
CUSTOMER_PHONE_
NUMBER_TAG
NUMBER_TAG
SET_CALL_DATA_REQ,
CALL_DATA_UPDATE_EVENT
CALL_DATA_UPDATE_EVENT
95
CUSTOMER_
ACCOUNT_NUMBER_
TAG
ACCOUNT_NUMBER_
TAG
SET_CALL_DATA_REQ,
CALL_DATA_UPDATE_EVENT
CALL_DATA_UPDATE_EVENT
96
APP_PATH_ID_TAG
OPEN_REQ
97
TRUNK_NUMBER_
TAG
TAG
CALL_DELIVERED_EVENT,
CALL_ESTABLISHED_EVENT,
CALL_REACHED_NETWORK_
EVENT
CALL_ESTABLISHED_EVENT,
CALL_REACHED_NETWORK_
EVENT
121
TRUNK_GROUP_
NUMBER_TAG
NUMBER_TAG
CALL_DELIVERED_EVENT,
CALL_ESTABLISHED_EVENT,
CALL_REACHED_NETWORK_EVEN
T
CALL_ESTABLISHED_EVENT,
CALL_REACHED_NETWORK_EVEN
T
122
Table 6-4
Tag Values (continued)
Floating Field Tag
Using Messages
Value
Table 6-5
AgentState Values
State Name
Description
Value
AGENT_STATE_
LOGIN
LOGIN
The agent has logged on to the ACD. It
does not necessarily indicate that the agent
is ready to accept calls.
does not necessarily indicate that the agent
is ready to accept calls.
0
AGENT_STATE_
LOGOUT
LOGOUT
The agent has logged out of the ACD and
cannot accept any additional calls.
cannot accept any additional calls.
1