Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
3-6
CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 3 Messaging Conventions
Message Types
101
SESSION_MONITOR_
START_REQ
START_REQ
Request to initiate monitoring of a
given CTI Client session.
given CTI Client session.
102
SESSION_MONITOR_
START_CONF
START_CONF
Response to a previous SESSION_
MONITOR_START request.
MONITOR_START request.
103
SESSION_MONITOR_
STOP_REQ
STOP_REQ
Request to terminate monitoring of a
given CTI Client session.
given CTI Client session.
104
SESSION_MONITOR_
STOP_CONF
STOP_CONF
Response to a previous SESSION_
MONITOR_STOP request.
MONITOR_STOP request.
105
AGENT_PRE_CALL_
EVENT
EVENT
Advance notification of a call routed to
an Enterprise Agent.
an Enterprise Agent.
106
AGENT_PRE_CALL_
ABORT_EVENT
ABORT_EVENT
Cancellation of advance notification of
a call routed to an Enterprise Agent.
a call routed to an Enterprise Agent.
107
USER_MESSAGE_REQ
Request to send a message to other CTI
Server client(s).
Server client(s).
108
USER_MESSAGE_CONF
Response to a previous
USER_MESSAGE_REQ request.
USER_MESSAGE_REQ request.
109
USER_MESSAGE_
EVENT
EVENT
Notification of a message sent by
another CTI Server client.
another CTI Server client.
110
REGISTER_
VARIABLES_REQ
VARIABLES_REQ
Request to register call context
variables used by application.
variables used by application.
111
REGISTER_
VARIABLES_CONF
VARIABLES_CONF
Response to a previous
REGISTER_VARIABLES_REQ
request.
REGISTER_VARIABLES_REQ
request.
112
QUERY_AGENT_
STATISTICS_REQ
STATISTICS_REQ
Request for current agent call handling
statistics.
statistics.
113
QUERY_AGENT_
STATISTICS_CONF
STATISTICS_CONF
Response to a previous
QUERY_AGENT_STATISTICS_REQ
request.
QUERY_AGENT_STATISTICS_REQ
request.
114
QUERY_SKILL_GROUP_
STATISTICS_REQ
STATISTICS_REQ
Request for current skill group call
handling statistics.
handling statistics.
115
QUERY_SKILL_GROUP_
STATISTICS_CONF
STATISTICS_CONF
Response to a previous
QUERY_SKILL_GROUP_
STATISTICS_REQ request.
QUERY_SKILL_GROUP_
STATISTICS_REQ request.
116
RTP_STARTED_EVENT
Indicates that a RTP input has been
started
started
117
RTP_STOPPED_EVENT
Indicates that a RTP input has been
stopped
stopped
118
SUPERVISOR_ASSIST_
REQ
REQ
An agent requests for assistance to their
supervisor.
supervisor.
119
SUPERVISOR_ASSIST_
CONF
CONF
Response to a previous
SUPERVISOR_ASSIST_REQ request.
SUPERVISOR_ASSIST_REQ request.
Table 3-1
Message Set (continued)
Numbe
r
r
Message Type
Purpose