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Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 3      Messaging Conventions
Message Types
120
SUPERVISOR_ASSIST_ 
EVENT
Notification of a supervisor assist 
request sent by a CTI Server client.
121
EMERGENCY_CALL_ 
REQ
An agent declaring an emergency 
situation to their supervisor.
122
EMERGENCY_CALL_ 
CONF
Response to a previous 
EMERGENCY_CALL_REQ request.
123
EMERGENCY_CALL_ 
EVENT
Notification of an emergency call 
request sent by a CTI Server client.
124
SUPERVISE_CALL_REQ
A supervisor request to perform 
monitor or barge-in operations.
125
SUPERVISE_CALL_ 
CONF
Response to a previous 
SUPERVISE_CALL_REQ request.
126
AGENT_TEAM_ 
CONFIG_REQ
Request to change temporary agent 
team configuration.
127
AGENT_TEAM_ 
CONFIG_CONF
Response to a previous 
AGENT_TEAM_CONFIG_REQ 
request.
128
AGENT_TEAM_ 
CONFIG_EVENT
Notification of  passing the team 
member list
129
SET_APP_DATA_REQ
Request to update one or more 
application variables.
130
SET_APP_DATA_CONF
Response confirming a previous 
SET_APP_DATA request.
131
AGENT_DESK_ 
SETTINGS_REQ
Request to obtain Agent Desk Settings.
132
AGENT_DESK_ 
SETTINGS_CONF
Response to a previous 
AGENT_DESK_SETTINGS_REQ 
request.
133
LIST_AGENT_TEAM_ 
REQ
Request to obtain a list of Agent Teams.
134
LIST_AGENT_TEAM_ 
CONF
Response to a previous 
LIST_AGENT_TEAM_REQ request.
135
MONITOR_AGENT_ 
TEAM_START_REQ
Request to start monitoring an Agent 
Team.
136
MONITOR_AGENT_ 
TEAM_START_CONF
Response to a previous MONITOR_ 
AGENT_TEAM_START_REQ 
request.
137
MONITOR_AGENT_ 
TEAM_STOP_REQ
Request to stop monitoring an Agent 
Team.
138
MONITOR_AGENT_ 
TEAM_STOP_CONF
Response to a previous MONITOR_ 
AGENT_TEAM_STOP_REQ request.
Table 3-1
Message Set (continued)
Numbe
r
Message Type
Purpose