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Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5      Application Level Interfaces
Client Events Service
CALL_QUEUED_EVENT
The CTI Server may send a CALL_QUEUED_EVENT message to the CTI client when a call is placed 
in a queue pending the availability of some resource. The CALL_QUEUED_EVENT message is defined 
in 
.
CalledDeviceID 
(optional)
The device ID of the called 
device.
STRING
64
TrunkNumber 
(optional)
The number representing a trunk. UINT
4
TrunkGroup Number 
(optional)
The number representing a trunk 
group.
UINT
4
Maximum message size (including header):
246
Table 5-18
CALL_REACHED_NETWORK_EVENT Message Format 
Table 5-19
CALL_QUEUED_EVENT Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. 
MessageType = 21.
MHDR
8
MonitorID
The Monitor ID of the device or call 
monitor that caused this message to 
be sent to the client, or zero if there 
is no monitor associated with the 
event (All Events Service).
UINT
4
PeripheralID
The ICM PeripheralID of the ACD 
where the call activity occurred.
UINT
4
PeripheralType
The type of the peripheral 
(
USHORT
2
ConnectionDevice 
IDType
The type of device ID in the 
ConnectionDeviceID floating field 
(
).
USHORT
2
ConnectionCallID
The Call ID value assigned to this 
call by the peripheral or ICM 
software.
UINT
4
ServiceNumber
The service that the call is attributed 
to, as known to the peripheral. May 
contain the special value 
NULL_SERVICE (
) when 
not applicable or not available.
UINT
4
ServiceID
The ICM ServiceID of the service 
that the call is attributed to. May 
contain the special value 
NULL_SERVICE (
) when 
not applicable or not available.
UINT
4