Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
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CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5 Application Level Interfaces
Supervisor Service
MONITOR_AGENT_TEAM_START_REQ
The MONITOR_AGENT_TEAM_START_REQ message, defined in
, allows a CTI
Supervisor Client to start monitoring agent team.
Table 5-51
MONITOR_AGENT_TEAM _START_REQ Message Format
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 135.
MessageType = 135.
MHDR
8
InvokeID
Set to the same value as the
InvokeID from the corresponding
request message.
InvokeID from the corresponding
request message.
UINT
4
TeamID
The agent team ID.
UINT
4
Maximum message size (including header)
16
When the request has been received, the CTI Server responds to the CTI Client with the
MONITOR_AGENT_TEAM_START_CONF message:
MONITOR_AGENT_TEAM_START_CONF message:
Table 5-52
MONITOR_AGENT_TEAM _START_CONF Message Format
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 136.
MessageType = 136.
MHDR
8
InvokeID
Set to the same value as the
InvokeID from the corresponding
request message.
InvokeID from the corresponding
request message.
UINT
4
MonitorID
The Monitor ID.
UINT
4
Maximum message size (including header)
16
MONITOR_AGENT_TEAM_STOP_REQ
The MONITOR_AGENT_TEAM_STOP_REQ message, defined in
, allows a CTI Supervisor
Client to stop monitoring agent teams.
TeamID
The agent team ID. There may be
more than one TeamID field in the
message (see NumberOf
AgentTeams).
more than one TeamID field in the
message (see NumberOf
AgentTeams).
UINT
4
Maximum message size (including header)
402
Table 5-50
LIST_AGENT_TEAM_CONF Message Format (continued)