Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
5-80
CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5 Application Level Interfaces
Miscellaneous Service
USER_MESSAGE_REQ
The USER_MESSAGE_REQ message, defined in
, allows a CTI Client to send a message to
a specified client, the client agent’s supervisor, all clients in the client agent’s team, or all clients
connected to the CTI Server.
connected to the CTI Server.
InvokeID
Set to the value of the InvokeID from
the corresponding request message.
the corresponding request message.
UINT
4
Maximum message size (including header):
12
Table 5-65
CLIENT_EVENT_REPORT_CONF Message Format (continued)
Table 5-66
USER_MESSAGE_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 107.
MessageType = 107.
MHDR
8
InvokeID
An ID for this request message,
returned in the corresponding confirm
message.
returned in the corresponding confirm
message.
UINT
4
PeripheralID
The ICM PeripheralID of the ACD
where the agent indicated by Agent
Extension, AgentID, or Agent
Instrument is located. For clients with
All Events or Peripheral Monitor
service, this value must be provided if
the Distribution field specifies
DISTRIBUTE_TO_ SUPERVISOR or
DISTRIBUTE_ TO_TEAM.
where the agent indicated by Agent
Extension, AgentID, or Agent
Instrument is located. For clients with
All Events or Peripheral Monitor
service, this value must be provided if
the Distribution field specifies
DISTRIBUTE_TO_ SUPERVISOR or
DISTRIBUTE_ TO_TEAM.
UINT
4
Distribution
One of the values from
specifying the desired distribution of
this message.
this message.
USHORT
2
Floating Part
Field Name
Value
Data Type
Byte
Size
Size
ClientID
(optional)
(optional)
The clientid of the intended message
recipient. Required if the distribution
field specifies DISTRIBUTE_TO_
CLIENT.
recipient. Required if the distribution
field specifies DISTRIBUTE_TO_
CLIENT.
STRING
64