Cisco Cisco Unified MeetingPlace Audio Server Installation Guide
Cisco MeetingServer 5.1 Installation Planning Guide
7
Cisco Systems
March 2003
point for technical assistance. If you do not hold a valid Cisco service
contract, please contact your reseller.
contract, please contact your reseller.
Cisco TAC Website
The Cisco TAC website provides online documents and tools for
troubleshooting and resolving technical issues with Cisco products and
technologies. The Cisco TAC website is available 24 hours a day, 365 days a
year. The Cisco TAC website is located at this URL:
troubleshooting and resolving technical issues with Cisco products and
technologies. The Cisco TAC website is available 24 hours a day, 365 days a
year. The Cisco TAC website is located at this URL:
http://www.cisco.com/tac
Accessing all the tools on the Cisco TAC website requires a Cisco.com user
ID and password. If you have a valid service contract but do not have a login
ID or password, register at this URL:
ID and password. If you have a valid service contract but do not have a login
ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
Using the online TAC Case Open Tool is the fastest way to open P3 and P4
cases. (P3 and P4 cases are those in which your network is minimally
impaired or for which you require product information.) After you describe
your situation, the TAC Case Open Tool automatically recommends
resources for an immediate solution. If your issue is not resolved using the
recommended resources, your case will be assigned to a Cisco TAC
engineer. The online TAC Case Open Tool is located at this URL:
cases. (P3 and P4 cases are those in which your network is minimally
impaired or for which you require product information.) After you describe
your situation, the TAC Case Open Tool automatically recommends
resources for an immediate solution. If your issue is not resolved using the
recommended resources, your case will be assigned to a Cisco TAC
engineer. The online TAC Case Open Tool is located at this URL:
http://www.cisco.com/tac/caseopen
For P1 or P2 cases (P1 and P2 cases are those in which your production
network is down or severely degraded) or if you do not have Internet access,
contact Cisco TAC by telephone. Cisco TAC engineers are assigned
immediately to P1 and P2 cases to help keep your business operations
running smoothly.
network is down or severely degraded) or if you do not have Internet access,
contact Cisco TAC by telephone. Cisco TAC engineers are assigned
immediately to P1 and P2 cases to help keep your business operations
running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has
established case priority definitions.
established case priority definitions.